Who we are

Our website address is: http://woowellness.co.uk.

What personal data we collect and why we collect it

Data is collected through our website or other communication channels such as email or phone. 

Depending on our relationship with you, this could include items such as your email address, phone number/s via your initial business enquiry, contact log.

Then on joining classes, address, date of birth, emergency contact details, and with our Health Questionnaire – your health and wellbeing and suitability to attend our Pilates classes, Group Reformer Classes or One to One Tuition. 

Our website also uses Cookies during its operation, the details of these Cookies via our Cookie notice. 

Will the data be shared with any third parties?

There may be circumstances during any business relationship where there is a need to share information. This will only be done with your explicit permission and only for as long as is necessary. 

3rd party tools are used as part of our day-to-day business which may mean that your information will pass through their systems. Below is a list of these tools along with a link to their GDPR compliance statement (where applicable); 

[IONOS][1] hosts our website and is our email provider. The website is secured by an SSL certificate issued by Let’s Encrypt Authority. We use [Mailchimp][2] for emarketing emails. 

[GoTeamup][3] is our online booking system and via GoTeamup we use Go Cardless and Stripe for transactions. All of these businesses are fully compliant with the new GDPR Act. 

[1]: https://www.ionos.com/terms-gtc/privacy-policy/ [2]: https://privacy.google.com/businesses/compliance/ [3]: https://goteamup.com/company/privacy/ [3]: https://mailchimp.com/help/about-the-general-data-protection-regulation/

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

How will this information be used?

We use your contact details to send you information about our classes, new course dates and other Pilates & Wellness  related information. 

Once in our classes we use the Health Questionnaire to ensure we are aware of your health and well-being and plan our classes accordingly. This information is shared with the Woo Wellness teachers to ensure we teach at a suitable level for your needs. 

No data is shared with any third party unless there is a need with a health professional. This will only be done with your full agreement. 

Up to 2018 we collected information in a paper enrolment form. Upon leaving our classes any physical paper based forms are stored in a locked filing cabinet for 7 years. Then we shred it. Since 2018 we have only used the Health Questionnaire on Goteamup. Any information we have about you is stored in your account on Goteamup. 

If we are working with you in a 1-2-1 basis, any additional information taken for assessments, is stored away in a locked filing cupboard when not in use.

How long will this data be stored for?

The data will be stored in line with UK tax laws and if attended our classes or had any private tuition then in line with insurance requirements. 

Your right to be forgotten 

You can at any time contact us and ask us to remove your information from our database, which we can do easily for anyone who have never attended any classes or had any financial transactions with us. For anyone who has attended classes or private tuition, we can remove your details so that nothing further is sent to you regarding our class or workshop offerings, other information will be kept again in line with UK tax laws and insurance purposes until we can legitimately shred or delete any records. 

What rights does the data subject have?

You have the right to view the information we hold. If you wish to do so, please contact Wendy at wendy@woowellness.co.uk/ 07811 134068

How can the data subject raise a complaint?

If you have any concerns about how we are processing your data, then please contact Wendy at wendy@woowellness.co.uk/ 07811 134068 or you can go to the ICO (Information Commisioners Office) at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF 0303 123 1113 www.ico.org.uk

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.